Refund and Return Policy

This Refund and Return Policy applies to all products purchased from Katy & Kenny Boutique and outlines the terms and conditions regarding returns, exchanges, and refunds for all customers. By shopping on our website, you acknowledge and agree to the following return and refund regulations.

1. Return Eligibility and Timeframe

We offer a 30-day return period starting from the date of order delivery. All returned items must be unused, unwashed, undamaged, and retain their original tags. Products must be returned in their original packaging to qualify for a full refund or exchange.

Returns or refunds will not be accepted if items show signs of wear, stains, or damage, are missing tags, or if the return request is made after the 30-day window.

2. Non-Returnable Items

For hygiene and safety reasons, the following categories are considered "Final Sale" and cannot be returned or exchanged:

- Clearance and discounted promotional items

- Intimate apparel/undergarments

- Non-clothing accessories and personal care items

3. Return Process

Customers must submit a return request to our customer support team before returning any items. Please contact us via email or phone within the eligible return period, providing your order number and the reason for the return. Our team will review your request and send you Return Authorization (RA) instructions within 24 hours.

Please do not ship items back without official authorization. Unauthorized returns will not be processed and may be returned to the customer.

4. Return Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, wrong size, or product defect).

5. Inspection and Processing Time

Upon receipt and inspection of your return package, we will verify the condition of the items within 1–3 business days. If the return meets policy requirements, we will promptly process your refund or exchange.

6. Refund Rules

All approved refunds will be issued to the original payment method used at the time of purchase. Please note that banks or payment platforms may require additional processing time. Refunds are typically processed within 10 business days, though the exact timing depends on the specific financial institution.

7. Defective and Damaged Items

If you receive an item that is defective, damaged, incorrect, or missing, please contact us within 24 hours of delivery and provide clear photos or videos as proof. Depending on the situation, we will arrange for a free return, a full refund, or a free replacement at no additional cost to you.

8. Exchanges

Eligible items may be exchanged for a different size or style within the 30-day return period. To request an exchange, please specify the desired size or style when submitting your return request. Exchanges are subject to stock availability.