Shipping Policy

This shipping policy applies to all shipping, processing, order fulfillment, and cancellation terms for purchases made at Katy & Kenny Boutique. By placing an order on our website, you agree to the shipping terms outlined below.

1. Order Processing Time

All orders will be processed within 1–3 business days following successful payment verification. Processing time excludes weekends (Saturday and Sunday) and U.S. federal holidays. Our team processes orders in the order received, performing quality checks, secure packaging, and shipment preparation. Processing times may be slightly extended during peak sales seasons or promotional events, but we strive to complete all orders as quickly as possible.

2. Daily Order Cut-off Time

The daily order cut-off time is 2:00 PM Pacific Time (PT). Orders submitted before 2:00 PM PT on a business day will begin processing that same day; orders submitted after 2:00 PM PT, or on weekends and holidays, will be processed on the next business day.

3. Shipping and Delivery Time

Standard shipping takes 3–7 business days for delivery to addresses within the United States. Delivery times are estimates and are not guaranteed; actual delivery times may be affected by factors such as carrier delays, weather conditions, peak shipping seasons, or logistics arrangements for remote areas.

4. Shipping Costs

Free standard shipping is provided for all orders, with no minimum purchase requirement.

5. Shipping Coverage

We currently ship to all U.S. states and territories, including residential and commercial addresses within the United States. International shipping is not supported at this time.

6. Shipping Partners and Large Item Freight

All standard orders are shipped exclusively via UPS. Please ensure someone is available at the delivery address to receive and sign for the shipment to avoid delivery failures, return fees, or delays caused by rescheduling delivery.

7. Order Cancellation Policy

Customers may cancel orders prior to shipment. Please submit cancellation requests via email or phone within 24 hours of placing the order.

Orders cannot be cancelled once they have entered the processing, packaging, or shipping stage. If you wish to cancel an order after it has shipped, you must follow our return process upon receipt of the package. We reserve the right to proactively cancel or suspend orders in the following situations: incorrect or invalid shipping addresses, non-payment or abnormal payment status, suspected fraudulent transactions, anomalous duplicate orders, or insufficient inventory. We will notify the customer and issue a full refund for any orders we cancel.

8. Order Tracking and Delivery Issues

Once your order has shipped, the system will send the tracking number to your registered email address. You can check the shipment status on the official UPS website. If your package is delayed, lost, or damaged, or if it shows as delivered but you have not received it, please contact our customer service team within 24 hours so we can investigate and provide assistance.